The Benefits of LiveChat for Your Ecommerce Store are Multi-fold and Untapped by most of the Ecommerce Store Owners.
LiveChat helps you Go That Extra Mile for Your Customers.
(1) Live Chat is Very Convenient for Customers:
Online Chat option provides customers with Immediate access for help. Wait times will be reduced. You save your customer the Pain of dialing an 1-800 number and going through the Maze of numeric Options. An eMarketer.com Survey found that 63% were more likely to return to a website that offers live chat.
(2) Live Chat Cuts down on Expenses:
With your Staff, Spending less time on the phone, they can multi-task during chat conversations.This can help Cut the waiting queue to a fraction of Online customers ;when compared to a call center.
Not only will this Process Improve but also increase the Chances of overall sales. Research Proposal to MarketingPower proves that Live Chat can deliver up-to 305% ROI from sales chat with a payback period of 6 months.
(3) LiveChat Boosts Sales:
The key to Successful Sale is that your Online customers have someone who can immediately walk them through a sale if they become confused or have a question that can make or break a sale.This definitely helps eliminate bounces away from your online store and ensure that full shopping carts make it through check out.
The famous inc.com professes the same Success Stories with a Live Chat
(4) LiveChat Gives a Competitive Edge:
The CEO of Yomdel asserts that Live Chat feature for an Ecommerce Stores has at least 15 Ingredients for Success. It becomes an integral part of your Value-Chain.
(5) Taps into Customer Pain–Points:
The key is that customers have someone who can immediately walk them through a sale if they are stuck or confused about any product feature.When your Online Customers use live chat, they’ll try to confirm that your product will work as advertised or that a promotion will provide the discount they want. With the help of Live Chat; you can talk to customers and find out ways to improve a company’s products and services.
Do you know AvactisNext 4.0 is Power-Packed with a Live Chat Plugin to help you talk to your customers over the Busy Christmas Sale Season??
