Support Credits are an all-purpose currency used to pay for technical support.
Support credits can be provided with a license or purchased separately. Buy Credits Right Now
Free Support Credits
With every Avactis license, you receive a certain number of Free Credits that you can use.
If you purchase multiple Avactis licenses, you will be eligible for Free Credits on each licenses which will be added to your account. You can then use these Credits to receive technical support for any of your licenses registered with your account.
NOTE: Free support credits along with the Avactis license will expire 12 months from the order date.
|Support Credits Provided With Each Avactis Version|
|Free Version:||0 Credits|
|Leased Version:||UNLIMITED Level 1 Support + 50 Credits|
|Owned Version:||200 Credits *|
|SaaS Version:||UNLIMITED Level 1 Support, UNLIMITED Level 2 Support on “Professional” hosting plan,
50 Credits on “Basic” hosting plan, 200 Credits on “Standard” hosting plan
As our experience shows, this amount of Credits is enough to let you start up an online store. If you need more, you can purchase additional Support Credits at any time. They will be debited to your account and will be available whenever you need them. Support credits purchased separately from a license never expire.
* Credits are not provided if you purchase the license at a discount over than 20%.
Cost of Support Services and Service Levels
The cost of every issue (i.e. support request) is determined by our support specialists. Typically, it depends on the complexity of the issue and the time required to resolve it. All issues get classified according to Levels. Please see the following table for issue categories and their estimated costs:
* Level 2 support is free only on “Professional” hosting plan.
If we find that your issue is caused by an Avactis bug, we will refund 100% of the credit cost of your support ticket.
In every e-mail that we send you, we identify how many Credits have been charged after processing your request.