PRICING PLANS - SUPPORT CREDITS

Mini
Credit Pack

49$
45 Support Credits
Valid for 1 Year
Premium Support
Use Credits for
Customization Requests

Standard
Credit Pack

199 $
200 Support Credits
Valid for 1 Year
Premium Support
Use Credits for
Customization Requests

Mega
Credit Pack

499 $
550 Support Credits
Valid for 2 Years
Premium Support
Use Credits for
Customization Requests

Support Credits FAQ


Q.What are Avactis Support Credits?
A.Support Credits are an all-purpose Avactis Currency used to pay for technical support or customization to your store.
Q.Can I use Support Credits for customization services on my store?
A.Yes, Paid Support Credits can be used for customization services on your store. Please note, Support Credits that you get for FREE can NOT be used for customization.
Q.When are Support Credits deducted for Technical Support?
A.Support Credits are only deducted for Technical Support when we have to investigate and fix issues on your store. If it is found that the issue is due to a software bug on Avactis, NO support credits are deducted. However, if we find the solution to your problem is configuration of your store, or fixing of code that you have developed on your store, we will deduct Support Credits to resolve the issue.
Q.Do my Support Credits ever expire?
A.Paid Support Credits Never expire. If you buy one of our Paid support credit packs, these credits never expire. The larger packs get you a better deal, since the credits never expire, it makes sense to buy large packs and save money.
Q.Do I have to buy Support Credits to report a bug or an issue with Avactis?
A.No, You never need to have support credits to report a bug or an issue with your Avactis store. If the issue reported is a bug with the software, it will be fixed for free, but if the issue is related to your store configuration or customization of code on your store, we will need to deduct Support Credits to fix the issue.
Q.What are Free Support Credits?
A.There are some deals where we give you Free Support Credits along with your purchase. These support credits can only be used for Premium Technical Support, and CANNOT be used for customization services. FREE Support credits also expire 15 months from the date of issue.