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1. Invalid Credit Card Information Entered.


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#1 okie

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Posted 07 February 2012 - 07:27 PM

i had my clients avactis software upgraded by avactis, and my client is using paypal pro - and now no payments will go through - even when trying my own personal credit card (which i know is definitely valid) - I tried with a VISA card....i consistently get this error:

1. Invalid Credit Card Information Entered.

My client has used his own credit card too, and he has customers trying to place orders...and it won't work for them either......

is there a fix for this issue?

Thanks
Angela
http://www.oklahomawebdesign.com


Update:
ok, my client tried with a Mastercard, and he gets the same error as above, except he also gets a 10527 error, see below:

1. Invalid credit card information entered.

Payment Method
(X) Credit Card Payment
10527: Invalid Data This transaction cannot be processed. Please enter a valid credit card number and type.

#2 Lana

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Posted 08 February 2012 - 06:57 AM

Hi! On December we start receiving complaints from our customers that PayPal Pro doesn't work. It looks like something has changed on the PayPal side. Please try the following: Save a backup copy of the avactis-system\modules\payment_module_paypalpro_cc\payment_module_paypalpro_cc_api.php file. Open your avactis-system\modules\payment_module_paypalpro_cc\payment_module_paypalpro_cc_api.php file. 1. Find the following line: if (isset($response["Status"])) and replace it with this one: if (isset($response["Status"]) && !empty($response["Status"])) 2. Replace the following line: if ($this->backgroundProcess("transactionSearch", $transactionData)) with this one: if (true ) //$this->backgroundProcess("transactionSearch", $transactionData)) 3. Find the following part of code: elseif (isset($response["Ack"]) && $response["Ack"] == "Success") { $response["Status"] = "Completed"; } and replace it with this one: elseif (isset($response["Ack"]) && $response["Ack"] == "Success") { $response["Status"] = "Completed"; } elseif (isset($response["Ack"]) && $response["Ack"] == "SuccessWithWarning") { $response["Status"] = "Pending"; }

#3 Reller Inc

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Posted 04 May 2012 - 09:39 AM

We have received this error as well. We adjusted the code as Lana suggested, however we still receive the error. 1. Invalid credit card information entered.

#4 Ryan@sainet

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Posted 06 May 2012 - 12:03 PM

We have received this error as well. We adjusted the code as Lana suggested, however we still receive the error.

1. Invalid credit card information entered.





I just activated Paypal Pro and modified the file but getting the same error. Please advise.


Thanks,

Ryan

#5 Reller Inc

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Posted 08 May 2012 - 11:17 AM

We put in a support ticket. I hope that it can get worked out quickly. One of the major reasons we went with Avactis was because they advertise as a PayPal Partner. Looking forward to seamless transactions once this is fixed. :)

#6 Ryan@sainet

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Posted 10 May 2012 - 06:57 PM

We put in a support ticket. I hope that it can get worked out quickly. One of the major reasons we went with Avactis was because they advertise as a PayPal Partner. Looking forward to seamless transactions once this is fixed. :)



Please update when you have more information. In the meantime I'm going to contact Paypal to see if they can help. Will update if they can.

Thanks,

Ryan

#7 Lana

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Posted 11 May 2012 - 07:50 AM

Hi, Ryan!

Have you submitted a support ticket with your problem? Could you send me your ticket ID?


We put in a support ticket. I hope that it can get worked out quickly. One of the major reasons we went with Avactis was because they advertise as a PayPal Partner. Looking forward to seamless transactions once this is fixed. :)



Please update when you have more information. In the meantime I'm going to contact Paypal to see if they can help. Will update if they can.

Thanks,

Ryan



#8 Ryan@sainet

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Posted 11 May 2012 - 09:06 AM

Our web developer found the issue.

If you look in the payment_module_paypalpro_cc_api.php filethe API URL is set to:

api.paypal.com/2.0/

That's the right URL if you're using an API certificate butif you're using API signature which we are, the correct URL is:

api-3t.paypal.com/2.0/

Here is the info on that.

https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/howto_api_endpoints


Hope that helped.

Ryan