QUOTE (itekcanada @ Dec 18 2011, 07:38 PM)
QUOTE (DonH @ Dec 18 2011, 02:01 PM)
Are you both with the same host? It sounds more like a server issue than some freak coincidence with two different cart installations. What happens when you clear your browser cache? Have you put in a support ticket? https://www.avactis.com/support.php
We're host by avactis. We already tried to clean the cache by FTP on our account. this is not a local issue but a server problem.
We also send ticket but, we haven't receive any answer and/or assistance.
Since 10 minutes, the frontend and backend services are back... it was down since 2h45 (EST) ... 12h00 down.
Logging into your account by FTP to clear the cart's cache is not the same thing as clearing the browser's cache. I suspected that the reason you had some front end pages display normally was because the pages were in you browser's cache. I suspected that if you cleared the browser's cache, both frontend and backend would have errors.
If there is any hope of resolving the problem, you have to first narrow the possibilities. I was reasonably sure that the problem was not an issue that could be solved by looking at the program or installation. But, before I blew it off as something to contact your host about, I wanted to be sure.
After reading both responses, it sounds like there was an outage somewhere along one of the many paths of the internet.