Our dispatch team sometimes only get tracking numbers days after they put the order as "shipped" due to dropshipping particulars.
What we want to do is e.g. two days after we set the order to "shipped", email the customer with a blurp that has text that we pasted into the email, with a tracking URL for example.
I did not find a possibillty to do this. All I saw was hard-coded (changable though) email templates.
ZenCart lets you type anything you want and send it to the customer as an "order update".
Does Avactis have such a feature and if not, is there a workaround?
If not, it would be a great feature because it would not just be very handy - it would also form a database of shop/customer history, where all communication on returns, refunds etc. can be retrieved.