There seems to be no end in sight for the poor Avactis support, the saga just continues. But for those of us who have spent hours and hours of loading products in our store it's hard to move on to another cart, and I guess they know that.
Issues this week:
1. I have two avactis stores I run, yesterday, suddenly, we could not send outgoing email from either store's email addresses. We had changed nothing at all in either email account. This to me seems to obviously be an issue on the mail server side, not our side.
Here is my email to Avactis support and response:
> An error occurred sending mail: The mail server sent an incorrect
> greeting: rblsmtpd: 173.174.83.174 pid 30924: 451 Dynamic IP Addresses
> See: http://www.sorbs.net/lookup.shtml?173.174.83.174
Please check your Plesk page Server > Mail page settings.
Here is useful article on how to reconfigure your Plesk mail system:
http://mattiasgeniar.be/2009/01/14/using-p...events-sending/
First of all I have no Server->Mail Settings in my Parallel Plesk control panel, and secondly I don't want simply a link to an article. I want an explanation of what went wrong suddenly, that we did not cause, and then if an article will help us solve it, fine. Now that I've responded to the above email I will surely have to wait 24 hours to HOPEFULLY get a decent response, because there is almost always 24 hours inbetween responses with Avactis. If you hit the lotto on certain days they will respond within the same day.
Second issue, we purchased the shopping cart and hosting a few months ago for one site, I then purchased the same package for another site shortly thereafter. The Avactis.com purchase page did not change AT ALL. Under the hosting section there was no new information about IP address, Traffic Usage etc, so you would assume I was getting the same package, for the same price. WRONG. I was told they changed the packages and that you no longer get a unique IP address. I had already purchased a SSL certificate that can only be used if you have a unique IP address. After pointing out that the purchase page reflected the same information, they granted me the unique IP address. Now I'm realizing the traffic usage limit I have on the new site is 1/6th of what it was on the original store we opened, same price, purchased same package, at least according to their purchase page. Huh???? You can't change the prices of your products overnight and display all product information in your store as if you're selling the same exact product when you're really cutting the product in half. It's just wrong, false advertising, whatever you want to call it. So those of us who buy multiple carts were completely misled.......
Too many days have started off like this with this cart....
### A follow up to this post. Avactis got back to me on all my issues, and was very helpful in solving my problems. They do understand they are growing fast and need to improve support, and it sounds like they are committed to doing that. I do sincerely believe long term, this cart is going to prove to be one of the best, they just came out with some very nice features that you can upgrade to, including offering gift cards and multi-language, both are things I will need. You have to respect a company that at least acknowledges their weaknesses and is committed to working hard to changing them. You really can't ask for much more.
Poor Avactis Support Continues
Jul 30 2010, 12:52 PM
