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What to do if you have problems with Avactis


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#1 Marco

Marco

    Avactis Team Member

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Posted 12 May 2008 - 09:18 AM

Dear webmaster,

If you have a technical problem with Avactis that stops it from working and need a quick response, the best thing that you can do is to directly contact the Avactis Support Team through the website menu command Support / Contact Us.

Provide all the details about your problem, your store, and yourself. Double-check the correctness of the email address — it's the only possibility for us to contact you. Submit the form, and you should soon get a confirmation email saying that we received your message — and this is true: we got it, and we will review your issue and do our best to help you fix it and get your store up and running so that you could continue making money.

If you're sure that we need to edit files on your server, please open an FTP account that we could use to access the directory where Avactis is installed, and include the FTP server name, username, and password in the message. That will speed things up.

The Community Forums is a friendly place where Avactis users help each other with non-critical issues and share their tips and experience running and customising their online stores. If you post your problem here, we cannot guarantee that we'll fix it. You may expect help from other webmasters who had similar issues, but there is no guarantee that it will be quick and comprehensive. It is not a place for urgent help.

We hope for your understanding.
Good luck with your store!